Troubleshooting
6 articles
Changes take a while to appearA change you make in Hype Upsell is saved instantly, but several caches sit between the admin and what a shopper sees. Most changes are visible…Sep 10, 2026Session expired, or the app will not openOpen Hype Upsell once from your Shopify admin. That single action repairs almost every "session expired", "please reinstall" or blank-screen problem,…Sep 10, 2026What data Hype can accessHype Upsell asks for four permissions — fewer than any other Hype app except the cart drawer. Below is that list in plain words, with what each one…Sep 10, 2026Uninstalling HypeUninstalling Hype Upsell deletes your configuration in Hype — campaigns, offers, carts, blocks and settings — and reinstalling does not bring it…Sep 10, 2026My upsell isn't showingNine times out of ten the upsell is fine and its surface is not set up. Work down this list in order. 1. Is the upsell Active? On the home page, the…Sep 10, 2026The price shown is wrongOpen the upsell and click Save . The offer card's prices and product names are captured when you pick the product, and a re-save is what refreshes…Sep 10, 2026
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